Whatever Happened To Customer Service?
We went to a restaurant on Sunday night. It was kinda late, 8:40 when we left the house and knew that since it was Sunday a lot of places would be closed or closing. So we opted for a buffet, that way we would not have to wait to be served and therefore taking up our little time left.
Anywho, we arrive at a Chinese buffet in Deerfield, on the corner of SW 10th and Federal, one that we have been to before. We pull up and the sign says it closes at 10:00pm. Now mind you we passed other places that closed at 9:30pm for the simple fact that we did not want to get the last bit of food and have them not bring out any more.
So we go in and it’s 9:05pm. We get seated and I stay at the table to give the waitress our drink order…they never came. So I get up and got to the food area. Walking around with my plate to get the same shit I get every time. Nothing. And I mean nothing. I was standing there in disbelief at the audacity of a restaurant to advertise that they close at 10pm and here it is 9:10pm and they have no food out. Well Edward and Tre got food. What I consider scraps really, cause the noodles Tre had was all onions and peppers. Edward…well, if you know Edward, you know he ate what he found.
Me, well I am the kind of person that tips based on service, so at this point the tip was $0. It got worse as I was standing there and looked over to another part of the restaurant and saw the Mexican staff eating freshly prepared food. WHAT THE FUCK? So I ask a waitress if they are preparing more food and this bitch act like she only speak Chinese. Three other people get fed up, put their plate on the counter and walked out. I go back to the table and sit with no food. Told Edward I will wait and get something on the way home.
Edward is like “Naw.” He gets up and raises hell, telling them to make some more of what I wanted. And comes back. Then the bitch, come to take our drink order…Yea. After all that. It now 9:18. I finally go get some food and while I am getting my food they are packing up the stuff around me. Talk about rushed.
By the time I get back to the table and start eating another Chinese guy comes over and says. “You get more food?” I couldn’t even look at his ass. I just said no. As soon as he goes back over to the food area, he says some shit in Chinese and they start throwing soap and water all over the floor. They are packing up all the stuff and everyone that is still in the restaurant just starts to feel uncomfortable. People start to get up to leave. This is unbelievable. And moreso, when one of the little Mexican men comes over to stand by our table looking directly at us. No joke! He was right next to me. I could not even turn my head and Tre was eyeballing me to look at him. I looked at my phone and it said 9:40.
We felt like we were inconveniencing them by coming to eat there. Why the hell say you are open till 10:00pm and you start packing up at 9:00pm. Shit, stop taking customers at 9:00pm then.
I expect to get the same fresh food I get when a restaurant opens at 9:00am that I get at 9:45pm right before they close. If they don’t want to serve like that or have my expectations set then stop taking people at a certain time.
They are there to serve the public. Not make the public feel like they are being a hindrance.
Hell, even Popeyes or KFC, when they first open and makes their first batch of chicken, if you come right before they close they will throw some more in and tell you up front it will take 5 -10 minutes to cook so you have to wait. It might be with an attitude, but I know I’m getting some fresh chicken.

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